Terms of Service

You need a Flomation Account to use the service, and the Account Information you give us must be accurate and kept current. You must have the legal capacity to enter a contract where you live.

You are responsible for keeping your credentials, or your third-party login, confidential, and for everything done under your account. Tell us straight away if you suspect unauthorised use. We are not liable for losses arising from your failure to keep your account secure.

Some features require payment. Except where these Terms or the law say otherwise, fees are non-refundable and payment obligations cannot be cancelled. Anything provided during a free trial is provided as-is, with no warranties or indemnities.

You are responsible for applicable taxes other than our own income tax. Prices are exclusive of tax unless stated.

Your subscription term begins when you register and matches the billing cycle you chose. Unless you downgrade or cancel before your renewal date, it renews automatically for another term at the then-current fees.

To upgrade, cancel a renewal or delete your account, contact support@flomation.co. Cancelling a card, or a confirmation from anyone other than Flomation, does not cancel your plan.

We may suspend or terminate your account on notice. If we do so without cause, we refund a pro-rated portion of your prepayment. We do not refund termination for cause, such as a breach of these Terms or the Acceptable Use Policy.

Once an account is deleted, neither it nor its content can be restored. If you do not log in or run any flows for twenty-four months, we may mark the account inactive and delete it and its data.

Use your account lawfully and in line with these Terms, the Documentation and the Acceptable Use Policy. You must not:

Our Privacy Policy forms part of these Terms. Where we process personal data on your behalf, our Data Processing Addendum applies, and for EU financial entities the DORA Addendum supplements these Terms.

We maintain physical, technical and administrative measures designed to protect the service and your content from unauthorised access, destruction, modification or disclosure. Those measures are described in the annex to the DPA.

You keep ownership of your content, including anything pulled in from third-party services. You grant us a worldwide, non-exclusive, limited-term licence to access, process, store and transmit it so that we can run, maintain and improve the service, resolve security or support issues, and comply with law.

You are responsible for the accuracy, quality and legality of your content and for anything your flows do with it, and you confirm you have the rights and permissions needed to put it through the service.

The service is made available on a limited-access basis. We and our licensors keep all intellectual property in it, including updates and derivative works.

We may collect and analyse usage information to operate and improve our products, including model training, and we may derive de-identified data sets from your content for the same purpose. You can opt out of derived data sets by emailing support@flomation.co, and higher-tier plans are opted out automatically.

Flomation names and logos are our trademarks. Nothing here grants you a licence to use them, or a third party's, without consent. You do allow us to name you as a customer.

The service links to and integrates with third-party services purely for your convenience. We are not responsible for their content, availability or accuracy, and we do not endorse them. Using them is at your own risk and subject to their terms.

If you connect a third-party service, you are responsible for the access you have granted it and for anything it does with your account or content. Your account and usage information may be shared with a service you have connected, and we may share content with it to resolve a service, security or support issue.

For paying subscribers, we warrant that the service will perform substantially as described in the Documentation under normal use. Your exclusive remedy is that we re-perform the deficient service, or you terminate and we refund a pro-rated portion of your prepayment. Tell us in writing within ten days.

Otherwise the service is provided as-is and as-available, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that it will be uninterrupted or error-free.

You will defend and indemnify us against claims arising from your breach of these Terms or from your content. For paying subscribers, we will defend you against third-party claims that permitted use of the paid service infringes their IP, provided you notify us promptly, give us control of the defence and help us as needed.

Except for excluded claims, neither party is liable for indirect, incidental, consequential, punitive, special, exemplary or statutory damages, including lost business, profits, revenue, data or goodwill, even if warned they were possible.

Except for excluded claims, total aggregate liability is capped at the fees you actually paid during your current subscription term. These limits apply regardless of the form of action and survive even if a limited remedy fails its essential purpose.

Each party will take at least reasonable measures to prevent unauthorised disclosure of the other's confidential information, limit access to those who need it under equivalent obligations, and not use it outside the scope of the service.

Information that is public, already known, received from a third party without obligation, or independently developed is not confidential. If disclosure is legally compelled, the receiving party will give notice where permitted and reasonable assistance in contesting it.

Account owners and administrators can access, change and delete content in your account. Plan your permissions accordingly.

We operate the cloud service from UK and EU data centres on AWS infrastructure, under UK GDPR and the Data Protection Act 2018. We acknowledge that AWS, as a US-headquartered provider, may be subject to the US CLOUD Act, and that the US-UK Bilateral Data Access Agreement governs cross-border law enforcement requests. If you need to remove that dependency entirely, deploy the open-source self-hosted build inside your own security boundary, where you are the controller and processor.

AI features: your inputs and their outputs are treated as your content. Other users giving similar input may receive similar output. Do not rely on factual assertions, designs, workflows or code from an AI feature without independent review. You may not use them to train competing foundation models, to pass output off as solely human-generated, or to make automated decisions affecting individual rights without human supervision.

Beta releases may be incomplete or withdrawn, come with no warranty, indemnity or support, and are our confidential information. Any supplemental terms shown at sign-up take precedence for that beta.

We give notice through the product or by email to the address on your account, so keep it current. Notices to us must be sent in writing to our registered address.

We may revise these Terms by posting an updated version with its effective date, and we will give reasonable notice of material changes. Continuing to use the service after that means you accept them.

Neither party is liable for delays caused by events beyond its reasonable control. Neither may assign these Terms without consent, except to an affiliate or in a merger or sale of substantially all assets. If a provision is unenforceable, the rest stands. These Terms are governed by UK law, with exclusive jurisdiction in UK courts, and they supersede any conflicting purchase order or vendor portal terms.