LEGAL

Acceptable Use Policy

Effective 26 May 2025. This version replaces all previous ones, and continued use of the service constitutes acceptance.
IN PLAIN ENGLISH

A summary, not a substitute. The full wording below is what actually applies.

THE QUESTION
THE SHORT ANSWER
What is this for?
It sets out what counts as abuse of the platform, so the service stays reliable for everyone.
Can I security test it?
No, unless you are going through our bug reporting programme.
Can I send bulk email through it?
Only to people who have given you permission, and only where the law allows.
Multiple free accounts?
Not to get around plan limits or a third party's restrictions.
What happens if I break it?
We review case by case. That can mean a request to fix it, or suspension or termination, with or without notice.

Security and network abuse

Do not use the service, directly or indirectly, in ways that:

  • Adversely affect the availability of our service or a third party's.
  • Create or risk a denial-of-service attack against us or a third party.
  • Bypass or attempt to circumvent limits or security mechanisms, including testing or reverse engineering to find vulnerabilities or evade filtering. Our bug reporting programme is the exception.
  • Create a security or service risk to us, the service or a third party.
  • Send or facilitate cyber attacks of any kind.

Wrongful use

Do not use the service in ways that:

  • Create, promote or publish artificial or inauthentic engagement, reviews or similar content.
  • Create multiple accounts to get around our limits or a third party's restrictions.
  • Generate or send unsolicited messages you do not have permission to send, or that the law prohibits.
  • Use or distribute intellectual property, ours or a third party's, without the right to do so.
  • Impersonate people or businesses, phish, spoof, or misstate the origin of content. Accounts may not be created with throwaway email addresses.
  • Exist mainly to violate or circumvent a third party's terms.

Illegal, harmful or hateful activity

Do not use the service in ways that involve:

  • Violating or facilitating the violation of any applicable law or regulation.
  • Threatening, planning or facilitating violence intended to harm people or property.
  • Illegally exploiting minors or their image, likeness or recordings.
  • Harvesting or sharing people's personal information without consent, exposing them to harassment, identity theft or other harm.
  • Harassing, intimidating, abusing or discriminating against others based on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease or immigration status.

Promotion of hateful content

You may not use the service if you are an individual or organisation whose publicly stated goals, principles or actions advocate, sponsor or practise discrimination, harassment or violence towards people on any of the grounds listed above.

If this policy is broken

We may investigate and act. Every situation is different, so we review case by case. Sometimes we will contact you and ask you to fix the problem. Sometimes we will suspend or terminate the account, with or without notice.

This policy may change over time, so check back for updates. If you do not accept a change, your remedy is to stop using the service.

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