Helpdesk actions

Services

Intercom actions

• Intercom: Add Tag to CompanyTag a company in Intercom. If a tag with this name doesn't exist yet, it's created automatically.
• Intercom: Add Tag to ContactApply a tag to a contact: handy for segmenting people. Pick from your workspace's existing tags (use Create/Update Tag to make a new one).
• Intercom: Add Tag to ConversationAdd a tag to an Intercom conversation so it's easy to filter and report on.
• Intercom: Add Tag to TicketAdd an existing tag to an Intercom ticket so it's easy to group, filter, and report on.
• Intercom: Archive ContactArchive a contact to hide them from your Intercom workspace without deleting their data. Bring them back any time with Unarchive Contact.
• Intercom: Assign ConversationAssign an Intercom conversation to a teammate or a team, or unassign it.

Zendesk actions

• Zendesk: Count OrganizationsReturn the number of organizations in your Zendesk account.
• Zendesk: Create OrganizationCreate an organization in Zendesk. Set details, notes, domains and tags directly, add custom organization fields as JSON, or use Additional Fields.
• Zendesk: Create TicketCreate a support ticket in Zendesk. The Description becomes the ticket's first comment; set common fields directly or add any other ticket field via Additional Fields.
• Zendesk: Create UserCreate a user in Zendesk. Set common profile fields directly, add custom user fields as JSON, or add any other field via Additional Fields.
• Zendesk: Delete OrganizationPermanently delete a Zendesk organization by its ID.
• Zendesk: Delete TicketPermanently delete a Zendesk ticket by its ID. Choose Regular for a normal ticket or Suspended for one held in the suspended queue.